Many of the feds still keeping the lights on are struggling.
TSA folks more than most.
FittyTheBone on
The one at Midway is just a brown smear on a piece of cardboard
nimsu on
I doubt they get much encouragement on a daily basis
deathbunnyy on
Remember when people hated the TSA for making them take off their shoes? I can’t keep up anymore, just go with the vibes I guess.
VioEnvy on
“you matter”
Djinjja-Ninja on
Izzy, 37, TSA Supervisor.
IndomitableAnyBeth on
I show up in a wheelchair. Like most people using a wheelchair in large spaces, I can usually walk short distances (especially with minor support). During the years I was using a wheelchair and at one of the airports in my region twice a year, TSA was almost always weird, actively making presumptions, forcing things unneeded, “helping” unexpectedly in ways that nearly knock me down, that kind of thing.
But then one summer it goes *perfectly*. They treated me like any person, learning what they needed to know by starting a conversation about how we could best get me through security. Since I had ideas about options they weren’t thinking of, they helpfully let me lead discussion of what we could do and what I must do to follow one route. They quickly provided the one accommodation I requested (a chair on the other side of the scanner). The agent present to ensure I didn’t fall stepped back slightly noting my competence in wall-walking and didn’t throw me off-balance by grabbing me. The agents understood that I know my abilities best and treated me as such. It was perfect. Fit all TSA regs, the Air Carrier Access Act, and was a pleasant, polite way to address disability as much as necessary.
When I got where I was going, I sent a message about it to TSA there. Starting by acknowledging they get a lot of complaints so it’s all the more important if they can know when they’ve done well. I asked it be shared. They emailed me back, asking for more specific information about where and when so they could laud the right people. Weeks later they contacted me again, telling me some responses and asking me how far me “wanting this shared” went. With permission, they used it (sans name) as the positive centerpiece in a training session about dealing with people with disabilities. At least, because I gave explicit permission for it to be spread anywhere someone thought it would do good.
Positive comments ftw! *Especially* if it’s about something they normally do poorly. How can you learn unless you’re told when you’ve done well?
7 Comments
Many of the feds still keeping the lights on are struggling.
TSA folks more than most.
The one at Midway is just a brown smear on a piece of cardboard
I doubt they get much encouragement on a daily basis
Remember when people hated the TSA for making them take off their shoes? I can’t keep up anymore, just go with the vibes I guess.
“you matter”
Izzy, 37, TSA Supervisor.
I show up in a wheelchair. Like most people using a wheelchair in large spaces, I can usually walk short distances (especially with minor support). During the years I was using a wheelchair and at one of the airports in my region twice a year, TSA was almost always weird, actively making presumptions, forcing things unneeded, “helping” unexpectedly in ways that nearly knock me down, that kind of thing.
But then one summer it goes *perfectly*. They treated me like any person, learning what they needed to know by starting a conversation about how we could best get me through security. Since I had ideas about options they weren’t thinking of, they helpfully let me lead discussion of what we could do and what I must do to follow one route. They quickly provided the one accommodation I requested (a chair on the other side of the scanner). The agent present to ensure I didn’t fall stepped back slightly noting my competence in wall-walking and didn’t throw me off-balance by grabbing me. The agents understood that I know my abilities best and treated me as such. It was perfect. Fit all TSA regs, the Air Carrier Access Act, and was a pleasant, polite way to address disability as much as necessary.
When I got where I was going, I sent a message about it to TSA there. Starting by acknowledging they get a lot of complaints so it’s all the more important if they can know when they’ve done well. I asked it be shared. They emailed me back, asking for more specific information about where and when so they could laud the right people. Weeks later they contacted me again, telling me some responses and asking me how far me “wanting this shared” went. With permission, they used it (sans name) as the positive centerpiece in a training session about dealing with people with disabilities. At least, because I gave explicit permission for it to be spread anywhere someone thought it would do good.
Positive comments ftw! *Especially* if it’s about something they normally do poorly. How can you learn unless you’re told when you’ve done well?